Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
How to update the title
1. To update the Title, simply click anywhere inside the box.
2. Type out the new title you want. The changes will be saved automatically when you click outside the box.
How to update the description
1. Locate the large Description box in the center of your screen, just below the main ticket title.
2. Click anywhere inside the box to type out new instructions, update your current request, or leave additional notes for the team. Your changes are saved automatically once you click outside the box.
