Instructions for agencies
Step 1: Open the ticket form
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
2. Click on the + Add Ticket button.
Option B
1. Click the Plus (+) icon located on the bottom right corner of the screen.
2. Click on New ticket.
Step 2: Fill in the details
1. Enter the ticket details:
- Title
- Description
- Attachments
2. Fill in the remaining fields:
- Website – Select the relevant website from the dropdown.
- Assign To – Choose the person you want to assign the ticket to.
- Hourly Limit – Enter the specific time limit for the task.
Note
All fields are required except for Assign To, Attachments and Hourly Limit.
3. Click the Create button to submit your ticket.
Instructions for clients
Step 1: Open the ticket form
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
2. Click on the + Add Ticket button.
Option B
1. Click the Plus (+) icon located on the bottom right corner of the screen.
2. Click on New ticket.
Step 2: Fill in the details
1. Enter the ticket details:
- Title
- Description
- Attachments
- Website
Note
All fields are required except for Attachments.
3. Click the Create button to submit your ticket.
