Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
Step 3: Reassign / Unassign
Reassign
1. Click on the current assignee’s name.
2. Type the new team member’s name and select them from the dropdown list to reassign the ticket.
Unassign
To unassign someone, hover over the current assignee’s name and click the ‘x’ icon to remove them from the ticket.
