Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Locate your ticket
1. On the Tickets page, click on the Category filter.
2. Pick Closed Tickets from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket by clicking on the Title.
Step 3: Re-open the ticket
1. A large overlay saying “This ticket has been closed” will cover the screen. Click the “Re-open ticket” button at the bottom of this overlay.
