Step 1: Locate your ticket
1. On the Tickets page, click on the Category filter.
2. Pick Closed Tickets from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket by clicking on the Title.
Step 2: Re-open the ticket
1. A large overlay saying “This ticket has been closed” will cover the screen. Click the “Re-open ticket” button at the bottom of this overlay.
