This documentation provides all the guides you need to create structured project environments, submit detailed support tickets, and track the progress of every task. Browse the categories below to master your workspace and ensure your requests are handled efficiently.
Learn about the ticketing system
Ensure smooth communication and efficient issue resolution. Explore these tutorials to learn how to manage the complete lifecycle of your support tickets.
To open the Tickets page, follow these instructions:
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Tutorials:
1. Add Ticket
Learn how to add tickets to request assistance or report a new issue.
2. Find Ticket
Search and filter to find a specific support request within the system.
Modify the core details and description of an existing support request.
Break complex tickets down into smaller, easily manageable sub-tasks.
Adjust the urgency level of a ticket to ensure critical issues are handled first.
Set or update deadlines to keep task resolutions on schedule.
Define a maximum time budget for working on a specific ticket.
Allocate a specific support request to a designated team member for resolution.
Transfer the responsibility of a ticket to a different team member.
10. Add a Follower to a Ticket
Add team members as followers so they can track progress and monitor new updates.
11. Remove a Follower from a Ticket
Stop sending automated ticket updates to specific users.
Add or remove attachments within a ticket.
13. Manage Comments
Post, edit or delete comments in the ticket thread.
14. Like Comment
Acknowledge or show agreement with a specific response in the ticket thread.
Generate and copy a direct URL to easily share the support request with others.
16. Close Ticket
Mark a support request as resolved once the necessary work is completed.
17. Reopen a Ticket
Reactivate a previously closed support request if further assistance is needed.
18. Delete Ticket
Learn how to delete a ticket and permanently remove it from your workspace.
Learn about projects
Here you will find guides on how to create workspaces, invite team members, and keep your overarching tasks perfectly organized from start to finish.
To open the Projects page, follow these instructions:
Option A
1. Navigate to the left sidebar menu and click on Projects.
Option B
1. On the Overview page, click on the three dots icon in the Projects section.
2. Click on All Projects from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Projects section.
Tutorials:
Set up a new workspace to organize related tasks for the Webueno team.
2. Find Project
Quickly search and locate a specific project within your dashboard.
Update the title of an existing project to keep your workspace neatly organized.
Create specific tasks to outline the work needed for your project.
5. Add a Team Member to a Project
Add colleagues to your project so they can view and manage tasks alongside you.
6. Add a Follower to a Project
Add team members as followers so they can track progress and monitor new updates.
7. Remove a Follower from a Project
Revoke tracking access for users who no longer need project updates.
Recover a previously removed project to active status.
