Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
Add
Option A
1. Click the “+ Add Subticket” button, which is positioned just below the main Description box.
Option B
1. Click on the Add a ticket within a ticket button on the right side of the screen.
2. Type in a short, direct instruction for that specific task. The changes will be saved automatically.
Edit
To edit a subticket, click anywhere inside the box and type out the new description you want. The changes will be saved automatically.
Remove
To remove a subticket, simply hover your mouse over the specific subticket and click the small trash can icon that appears on the far right side to delete it.
