Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
Set the limit
1. Locate the Hourly Limit box in the right-hand sidebar.
2. To set your limit, you can either click inside the box and type a number manually, or use the small up and down arrows that appear on the right side of the box to adjust the time.
Change the limit
To change the limit, you can either click inside the box and type a number manually, or use the small up and down arrows that appear on the right side of the box to adjust the time.
Remove the limit
To remove the time limit, just delete the number that’s set.
