Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
Set a Due Date
1. Look at the right-hand sidebar and locate the Due Date box (by default, it will say “No date”). Click on the calendar icon.
2. A calendar will pop up. Simply select your desired deadline date to apply it to the ticket.
Change a Due Date
1. To change a due date, click on the calendar icon.
2. A calendar will pop up. Simply select your desired deadline date to apply it to the ticket.
Remove a Due Date
1. To remove the Due Date, click on the X next to the date.
