Step 1: Open the Ticket information page
Option A
1. Navigate to the left sidebar menu and click on Tickets to open your tickets dashboard.
Option B
1. On the Overview page, click on the three dots icon in the Tickets section.
2. Click on All Tickets from the dropdown.
Option C
1. On the Overview page, click on one of the categories in the Tickets section.
Step 2: Find the ticket
1. On the Tickets page, click on the ticket Category filter.
2. Pick one of the Categories from the list.
3. Optional: Click on the Search bar and type in the information of the ticket you’re looking for.
4. Open the ticket information page by clicking on the Title.
How to post a comment
1. Click inside the text box at the very bottom of your screen that says “Ask a question or post an update”.
2. Type out your message and press Enter on your keyboard (or click the comment button) to post your comment.
How to edit a comment
1. To edit the comment, hover over the three dots (…) located in the top right corner of that specific comment box.
2. Select “Edit” to change your text and update the message.
3. Click on “Update” to finalize the changes. Or Cancel to back out without making any changes to your original message.
How to delete a comment
1. To Delete a comment, hover over the the three dots (…) located in the top right corner of that specific comment box.
2. Select “Delete”.
3. A popup will show with the question “Are you sure you want to delete this item?“, here you can either select OK to delete the comment or Cancel to back out without deleting your message.
